Frequently Asked Questions (FAQ)

1. What makes your products unique compared to other crystal or herbal stores?

At my shop, I prioritize authenticity, affordability, and ethical sourcing. My crystals are 100% genuine, ethically sourced, and priced fairly—no out-of-this-world markups here! With herbal products, I focus on the healing potential rooted in science, providing a natural yet research-backed alternative. While these products are not a replacement for medicine, they offer a complementary path for wellness and self-care.

2. Do you offer any instructions or tips for using specific products?

Absolutely! Each crystal comes with a description of its uses and properties. Beyond that, I share beginner-friendly, informative content on Instagram, Facebook, and TikTok, where I also demonstrate cleansing methods and tips for using crystals and herbs in specific situations. I’m always here to educate and answer questions!

3. Do you have any standard shipping rates or policies customers should know about?

Yes! I offer a flat shipping fee of $4.99 for all orders, and shipping is completely free on orders of $50 or more. Simple and straightforward!

4. How do you handle delays or lost packages?

Once I hand off your package to USPS, they take the reins. If there’s an issue, like delays or a missing package, I encourage customers to reach out to USPS directly. But don’t worry—I’ll provide all the necessary information to help with the process!

5. Are the Mystery Bags pre-curated, or are they chosen intuitively for each customer?

Every Mystery Bag is 100% intuitively picked just for you. I focus on your energy and intentions to select items that truly resonate. Plus, Mystery Bags are an amazing value—you always get more than your money’s worth! If you have a specific intention (like reducing anxiety) or preferences (like heart-shaped crystals), you’re welcome to include a note, and I’ll do my best to make it happen.

6. What are your top tips for cleansing crystals?

There are so many ways to cleanse your crystals! Some of my favorites include:

  • Full Moon Cleansing: Place your crystals under the moonlight to reset their energy.
  • Smoke Cleansing: Use sage, incense, or other smudging tools to let the smoke work its magic.
  • Burying: Ground your crystals in soil to recharge them with Earth’s energy.
  • Selenite or Satin Spar: These are like a crystal charging station—just place your crystals on or near them to cleanse and recharge.
    A quick tip: Be cautious with sun cleansing, as some crystals can fade in sunlight.

7. Should any of your products, like herbs, be stored in a specific way to maintain quality?

Yes! Herbs should be stored in airtight jars or sealable bags and kept in a cool, dark place to preserve their potency and freshness.

8. Do you allow returns for hygiene-related items like bath bombs or oils?

I don’t accept returns, but I will gladly resolve any issues with missing or incorrect items.

9. What is the timeframe for reporting damaged or missing products?

Please report any damaged or missing items within 48 hours of delivery so I can address the issue quickly.

10. Do you have any resources or guides for customers new to crystals or herbalism?

Yes! My Instagram and TikTok are packed with beginner-friendly tips, casual advice, and fun facts about crystals and herbalism. I’m always sharing helpful content and answering questions, so don’t hesitate to reach out!

11. What’s the easiest way for someone to pick a crystal if they’re unsure?

I always say, let your intuition guide you! Often, a crystal will call to you based on what you’re looking for or the energy you need in your life. If you’re unsure, I’m happy to help recommend one based on your goals.

12. How do you ensure your crystals and herbs are ethically sourced?

I work with trusted wholesalers who have reputable reviews and high-quality products. I’ve spent a lot of time researching and switching suppliers until I found the best ones. You can trust that I’m committed to sourcing ethically and responsibly.

13. Do you have any initiatives for reducing environmental impact?

Sustainability is definitely on my radar! While I’d love to offer biodegradable packaging in the future, it’s something I’m working toward as my business grows.

14. Are you planning to expand your offerings or open a physical store?

I’m always expanding my inventory! I want to offer more bracelets, rings, crystals, and a wide variety of unique herbs that you don’t usually find in other stores. As for a physical store, I’m leaning toward a production space or pickup location—something practical, but not a traditional storefront.

15. Can businesses inquire about wholesale options?

Yes, I’m absolutely open to wholesale collaborations with shops! As long as we have good communication and a solid agreement, I’m happy to work together.