Terms of service

Terms of Service

Welcome to The Rozu! By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making any purchases or using our site.

1. General Information

The Rozu ("we," "us," or "our") operates this website to provide handmade self-care products, crystals, and related items to customers within the United States. By placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.

2. Product Information

  • All products are described as accurately as possible based on size, color, and details. However, due to the handmade and natural nature of many of our items, slight variations may occur.
  • We encourage you to read product descriptions and review product photos carefully before making a purchase.

3. Payment and Billing

  • All payments must be made at the time of purchase. We accept major credit cards and other payment methods as listed on our site.
  • It is your responsibility to provide accurate billing and shipping information. We are not responsible for errors caused by incorrect information provided at checkout.

4. Shipping

  • We currently ship within the contiguous United States only. If you are located in Alaska, Hawaii, or U.S. territories, please contact us at therozustore@gmail.com to arrange shipping for an additional cost.
  • Shipping times are estimates and may vary based on carrier delays. Once an order is handed off to USPS, we are not responsible for lost, delayed, or damaged shipments.

5. Return and Refund Policy

  • All sales are final, and we do not accept returns or provide refunds.
  • If you receive an incorrect item or your order is missing an item, please contact us at therozustore@gmail.com within 48 hours of delivery, and we will work to resolve the issue promptly.

6. Limitation of Liability

  • The Rozu is not liable for any damages, losses, or injuries resulting from the use or misuse of our products.
  • All products are intended for external use only unless otherwise stated. Please consult a healthcare professional before using any products if you have specific health concerns or allergies.

7. Privacy Policy

  • Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your information.

8. Intellectual Property

  • All content, images, and designs on The Rozu's website are the property of The Rozu and are protected by copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

9. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting to the site. It is your responsibility to review these terms periodically.

10. Governing Law

  • These Terms of Service are governed by and construed in accordance with the laws of the State of Texas. Any disputes will be resolved in accordance with Texas law.

Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:
Email: therozustore@gmail.com